Returns & Exchanges

 

Returning Online & Phone Orders

We will gladly accept returns of online & phone orders within 30 days of the purchase date. All items must be in original selling condition, with tags attached, and accompanied with a receipt. Items that do not meet that criteria are not eligible for a return. Customers are responsible for any return shipping and insuring costs. We recommend insuring your package and shipping usable a trackable method. Kindred is not responsible for return packages that are not delivered to us.

Ship your package to:

Kindred
43 E Patrick St
Frederick, MD 21701

We do our best to make sure all of our customers are satisfied and happy with every item. Please contact orders@kindredislove.com with any questions.

Refund Process

Most returns will process in approximately 2-3 weeks, depending on your method of return. Additional processing delays may occur. A refund will be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift certificate purchases will be refunded in the form of another certificate and emailed to you.

Order Cancellations

If an item from your order is unavailable, we will contact you at the email address provided with the order. If you have placed an order in error and wish to cancel the transaction, email orders@kindredislove.com immediately referencing your order number and reason for cancellation. If your order has shipped before your cancellation request has been received, you will need to follow the steps above to initiate a return.

Online & Phone Order Damages

All items are shipped fully insured. If you experience damage or breakage due to shipping, please contact us as soon as possible at orders@kindredislove.com. Please keep all shipping materials until a damage claim is completed.

Returning In-Store Purchases

We will gladly accept returns of merchandise sold in-store within 14 days of the purchase date for store credit. All items must be in original selling condition, with tags attached, and accompanied with a receipt. Items that do not meet that criteria are not eligible for a return. Kindred carefully inspects every item for quality and defects. Once items are purchased, the customer assumes all responsibility with product and its care. Treaty General Store is not responsible for damages incurred after the point of sale.

Customers are responsible for any return shipping and insuring costs. We do our best to make sure all of our customers are satisfied and happy with every item. Please contact orders@kindredislove.com with any questions or concerns.

Custom & Special Orders

Special orders for merchandise that is being customized for you is final sale. Custom merchandise cannot be returned or exchanged for store credit.